PARTS REQUESTS

• All parts requests must be submitted via the Technical Support Ticket System.

• Submit a Request using your MyPreSonus account.

• We will evaluate each request.

• Some parts are not available for individual sale and must be installed through our factory service repair process.

• PreSonus International Authorized Distributors

• Authorized Service Centers

CUSTOMER REPAIRS AND RETURNS

Defective, Incorrect, or Missing Items

At PreSonus, we take pride in every piece of gear we ship. However, if there is a mistake, and you are in the USA, please reach out to us immediately, and we will make it right. If you are located outside of the USA, please contact your dealer or point of purchase.

If a product does not seem to be functioning correctly, please contact Technical Support, and we will do our best to help walk you through and troubleshoot the problem. Non-USA customers should contact tech support through mypresonus.

Warranty or Non-Warranty Repair

If you are need to have your unit repaired, please submit an online technical support request to receive information on our network of Authorized Service Centers.

After contacting the Service Center of your choice, please ship only the unit that needs repair (no cables, power supplies, discs, manuals, etc.)

You are responsible for shipping your unit to the Service Center and for insuring the shipment.

Please note that you may void your Limited Warranty if you, or someone other than an Authorized Service Center, attempts to repair your PreSonus product.